Contact

Whatever the issue, we're here to help.

Feel free to reach out to us via live chat, email (hi@puzzery.com), or through the contact form below and we'll respond within 24 hours. 

Our mailing address is:
Puzzery Puzzles
11923 NE Sumner St
STE 309987
Portland, Oregon, 97250
United States



A mint green puzzle piece with cartoon arms and legs looking confused


Yes! Since our puzzles are often given as gifts, our packing slips don't show any prices on them.

Absolutely! You can send your gift card to that special someone today, or you can schedule it to arrive on a specific date. Include a personal note for an even better experience.

You can choose your card's design here.

Yes! We have an automatically applied discount for orders that include more than two, five, or ten puzzles. You can see the discount applied in the cart and in checkout.

- Two or more puzzles: 10% discount
- Five or more puzzles: 20% discount
- Ten or more puzzles: 30% discount

We accept returns and refunds on all orders within 60 days of purchase, so you can shop with confidence.

Not happy with your puzzle? Reach out to us and we'll make it right.

Great question! To limit waste, we produce each puzzle as it's ordered. This means that every puzzle is handmade and can take 1-5 days to produce, depending on the time of year.

Once produced, we ship with USPS, UPS, FedEX, and DHL to get you your package as quickly as possible. Our average shipping times are as follows:

United States: 5-10 days
Canada: 7-14 days
Australia: 8-20 days
UK & Europe: 8-15 days
Rest of the world: 10-25 days

If you're on a tight timeline, then you can always give the gift of choice by sending one of our digital gift cards.

We do! We have a full collection of limited edition puzzles that are licensed by professional creators, photographers, and designers around the world.

Each puzzle is custom made when ordered, and is only available online for a 3-6 month period.