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General

Track your package's progress on our tracking page. If you haven't received your package after 21 days, then please reach out and we'll do everything that we can to help.

Our facility is based in Colorado, USA and we ship to contiguous USA and Hawaii.

We are actively working to also open facilities in Europe and in Canada.

🔔 Subscribe to be notified when new regions launch

The higher quality the image, the better. We typically suggest a minimum of 1000px width for our images, but there is no actual minimum size. If you have a small/low resolution image, then using an online image upscaler may help.

If you're not sure if an image is a good fit, then feel free to reach out; we'd be happy to help.

To ensure nice lock on placement, our puzzles are made of 0.075 inch / 1.9mm thick chipboard (the same material as other premium puzzles). Our prints feature a durable matte finish.

Yes. Our previous puzzles were 'ribbon cut', meaning all the pieces were the exact same shape. Our new puzzles feature a variety of shapes, with a premium matte finish.

It’s important to only use images that you have the rights to. This means that copyrighted images, logos, and characters are not allowed. Images that promote hate are also not allowed. We take this very seriously and will cancel your order if it is flagged for using unauthorized images. Please be mindful of this when choosing your puzzle image. We reserve the right to cancel any order, without warning.

NSFW images are allowed, as long as you have the consent of any featured person.

Our facility is based in Colorado, USA and we ship to contiguous USA and Hawaii.

We are actively working to also open facilities in Europe and in Canada.

🔔 Subscribe to be notified when new regions launch

You can now add custom notes to the puzzle box during the design process. You also have the ability to use a custom image for the puzzle box and reference image, in case you're wanting to keep the real puzzle design a secret.

Yes. You can now customize the puzzle box during the design process. You're able to use a custom image for the puzzle box and reference image (in case you're wanting to keep the real puzzle design a secret). You can also add a custom note to the puzzle box itself.

Absolutely. Since our puzzles are often given as gifts, our packing slips don't show prices on them.

Our puzzles are the following sizes:

Puzzle sizes (imperial)

  • 1000 piece puzzle
  • 100, 200, 500 puzzle
  • 1000 piece box
  • 100, 200, 500 box
  • Puzzle thickness
  • 26.8 x 18.9 in
  • 18.9 x 13.4 in
  • 10.5 x 7.5 x 3 in
  • 6.5 x 5 x 2 in
  • 0.075 in

Puzzle sizes (metric)

  • 1000 piece puzzle
  • 100, 200, 500 puzzle
  • 1000 piece box
  • 100, 200, 500 box
  • Puzzle thickness
  • 680 x 480mm
  • 480 x 340mm
  • 265 x 185 x 70mm
  • 160 x 120 x 50mm
  • 1.9mm

We do not compress your images. That said, our printer can only print up to a ~2000 pixel resolution, as we print in a single pass (versus multiple layers). We can't provide gallery-grade prints but hope to eventually, as we continue to upgrade our machinery.

Our puzzles feature a durable matte finish on a solid 1.9mm chipboard (the same as other premium puzzles). Perfect for puzzling in any environment!

Our website provider, Shopify, doesn't let us customize some parts of our site so it shows the "default" product image (the dog) instead of your beautiful image. Don't worry, your custom image will still be printed on the puzzle :)

Shipping

Yes! You have 60 minutes from the time of order to make changes to your shipping address. You must do this via the edit order link in your confirmation email.

If 60 minutes has passed, then please reach out to us right away and we'll do our best to get this updated; however, we cannot guarentee that the shipping address will be able to be updated at that point.

We aim to have our handcrafted puzzles in your hands 7-10 days after purchase. We include tracking on all orders so you'll get an email once we've started and shipped your puzzles.

Track your package's progress on our tracking page. If you haven't received your package after 21 days, then please reach out and we'll do everything that we can to help.

Yes! We know how frustrating it can be to find a great deal, only to be hit with high shipping costs at checkout. That's why we offer free shipping on all orders.

We ship our puzzles in their own shipping boxes to ensure maximum protection while on the road (compared to the bubble mailers that most puzzle companies ship their puzzles in)!

We don't currently have any express shipping or production options. If you’re short on time, then consider sending a digital gift card instead (this also allows the recipient to choose / design their own puzzle)!

Our facility is based in Colorado, USA and we ship to contiguous USA and Hawaii.

We are actively working to also open facilities in Europe and in Canada.

🔔 Subscribe to be notified when new regions launch

Our facility is based in Colorado, USA and we ship to contiguous USA and Hawaii.

We are actively working to also open facilities in Europe and in Canada.

🔔 Subscribe to be notified when new regions launch

If you got an email that your package was delivered, but isn't on your doorstep, then we recommend the following:

  • Look for alternative locations it could have been dropped (lobby, reception, back entrance, etc.)
  • If your package hasn't be delivered within 48 hours of the email then please reach out to us and we'll work with you and the shipping company to get this sorted out. Rest assured, you're not alone on this!

We apologize if your puzzle is delayed. During peak times like the holidays, we receive a high volume of orders, which can extend our processing times. Shipping can also be slower due to customs and processing time spikes.

We recommend ordering early to avoid delays, but we cannot guarentee any specific arrival times. Our team works tirelessly, even on weekends, to fulfill orders. If you haven’t received your package after 21 days, then feel free to contact our team below and we’ll do everything that we can to help. Your patience and understanding are greatly appreciated.

Yes. We have bulk order discounts that are automatically applied at checkout based on the quantity of puzzles in the order.

Bulk discount by quantity

  • 1: 0%
  • 2: 5%
  • 5: 8%
  • 20: 10%
  • 50: 12%
  • 100: 15%
  • 250: 20%
  • 500+: 30%

Gifting

If you don't have (and don't want to ask them for) their address, then we recommend sending one of our digital gift cards - you can choose when it is delivered ahead of time, and allows you to include a personalized card.

Absolutely. Since our puzzles are often given as gifts, our packing slips don't show prices on them.

You can now add custom notes to the puzzle box during the design process. You also have the ability to use a custom image for the puzzle box and reference image, in case you're wanting to keep the real puzzle design a secret.

Our facility is based in Colorado, USA and we ship to contiguous USA and Hawaii.

We are actively working to also open facilities in Europe and in Canada.

🔔 Subscribe to be notified when new regions launch

Yes. Be sure to add your email at checkout, and you'll recieve an email when the order has been marked as delivered. You can also add a custom note during the puzzle design process, if you want to make sure folks know who sent the puzzle.

Our rule of thumb is that each person can solve about 100 pieces per hour. So for example, two people working on a 1000-piece puzzle would likely enjoy around 5 hours of quality puzzle time together.

Bulk orders

Yes. We have bulk order discounts that are automatically applied at checkout based on the quantity of puzzles in the order.

Bulk discount by quantity

  • 1: 0%
  • 2: 5%
  • 5: 8%
  • 20: 10%
  • 50: 12%
  • 100: 15%
  • 250: 20%
  • 500+: 30%

While many others require a sign up for wholesale pricing, we've made it available to all automatically based on the number of puzzles in your order. If you want 500 puzzles for yourself, who are we to judge?

We do not at this time. Sorry about that! It's also worth noting that reselling our puzzles online is prohibited without express written permission from our team.

You are welcome to resell our puzzles in your shop; however, we don't allow folks to resell our puzzles online without our express permission. Some examples of events that we've given permission for in the past include: charity events, one-time events, and co-branded online events.

You can now add custom notes to the puzzle box during the design process. You also have the ability to use a custom image for the puzzle box and reference image, in case you're wanting to keep the real puzzle design a secret.

Yes. You can now customize the puzzle box during the design process. You're able to use a custom image for the puzzle box and reference image (in case you're wanting to keep the real puzzle design a secret). You can also add a custom note to the puzzle box itself.

We aim to have our handcrafted puzzles in your hands 7-10 days after purchase. We include tracking on all orders so you'll get an email once we've started and shipped your puzzles.

We don't currently have any express shipping or production options. If you’re short on time, then consider sending a digital gift card instead (this also allows the recipient to choose / design their own puzzle)!

Our facility is based in Colorado, USA and we ship to contiguous USA and Hawaii.

We are actively working to also open facilities in Europe and in Canada.

🔔 Subscribe to be notified when new regions launch

Yes, as long as you hit the minimum puzzle requirement, then the discount code will be automatically applied at checkout. Make your own bundles!

Our rule of thumb is that each person can solve about 100 pieces per hour. So for example, two people working on a 1000-piece puzzle would likely enjoy around 5 hours of quality puzzle time together.

Issues

Yes! You have 60 minutes from the time of order to make changes to your shipping address. You must do this via the edit order link in your confirmation email.

If 60 minutes has passed, then please reach out to us right away and we'll do our best to get this updated; however, we cannot guarentee that the shipping address will be able to be updated at that point.

Yes! You have 60 minutes from time of order to make edits or to cancel your order (for a store credit refund). To do this, you must use the edit order link in your confirmation email (we cannot do this for you).

After the 60 minute window is over, your order cannot be cancelled. If you need to update the shipping address after that point, then please reach out to us right away and we'll do our best to get this updated; however, we cannot guarentee that the shipping address will be able to be updated at that point.

We apologize if your puzzle is delayed. During peak times like the holidays, we receive a high volume of orders, which can extend our processing times. Shipping can also be slower due to customs and processing time spikes.

We recommend ordering early to avoid delays, but we cannot guarentee any specific arrival times. Our team works tirelessly, even on weekends, to fulfill orders. If you haven’t received your package after 21 days, then feel free to contact our team below and we’ll do everything that we can to help. Your patience and understanding are greatly appreciated.

First, I'm sorry that your puzzle arrived damaged. Please reach out to us right away by clicking the 'Get more help' button below, and be sure to attach photos of the damage. Rest assured we've got your back and we'll do our best to make things right.

If you got an email that your package was delivered, but isn't on your doorstep, then we recommend the following:

  • Look for alternative locations it could have been dropped (lobby, reception, back entrance, etc.)
  • If your package hasn't be delivered within 48 hours of the email then please reach out to us and we'll work with you and the shipping company to get this sorted out. Rest assured, you're not alone on this!

Our website provider, Shopify, doesn't let us customize some parts of our site so it shows the "default" product image (the dog) instead of your beautiful image. Don't worry, your custom image will still be printed on the puzzle :)

Still have questions?