Track my order

Track my order

Frequently asked questions

How long does shipping take?

Unlike mass-produced puzzles, our custom puzzles are lovingly made by hand as you order them. This means that it takes 2-5 days to produce each puzzle, with shipping times ranging from 7-21 days.

Can you expedite my order for me?

Our puzzles are lovingly handmade and take time to create, so we are unable to expedite orders. If you require a gift ASAP, then you may consider also sending a digital gift card (this also allows the recipient to choose / design their own puzzle)!

Can I change the shipping address?

Send us a message ASAP via our Help Center - we'll do our best to get the address changed before it heads out the door!

Can you send mine without a receipt?

Absolutely. Since our puzzles are often given as gifts, our packing slips don't show any prices on them.

Can I include a custom message / note for the recipient?

Yes, you can! After completing your purchase, you can add a custom note for the recipient on the order status page, which you can access from the link in your order confirmation email. Once we receive notification of the package’s delivery, your custom message will be sent to the recipient via email (and we’ll also let you know that the package has arrived)!

How are puzzles packaged?

Our puzzles are carefully packaged to ensure they arrive in perfect condition. We partially assemble the puzzle into 6-8 completed sections and place them in a mesh bag. This helps to maximize the durability of the puzzle box during transit and prevent it from being crushed.

What's your return and exchange policy?

We offer a 60-day return policy on all our puzzles. That means if you don't like the puzzle that you received, then you will be able to return it for a full store credit refund. Refunds are offered when there is a manufacturing defect in the puzzle. Either way, we've got your back and will do everything that we can to make it right.

My package was lost in transit / stolen!

Please contact us via our contact form in our Help Center with all the details - we'll do our best to help however we can.

Can I edit / cancel my order?

You have a three-hour window from the time of purchase to cancel your order. After that, our team may have already started preparing your puzzle print. If you need to make any changes to your order, such as updating your address, please contact us as soon as possible via our Help Center and we’ll do our best to help.