Help Center

A mint colored puzzle piece with a smiley face giving you a thumbs up

Can you send mine without a receipt?

Yes! Since our puzzles are often given as gifts, our packing slips don't show any prices on them.

Do you have a multiple puzzle discount?

Yes! The discount is automatically applied based on the number of puzzles in your order.

- Two or more: 10% discount
- Five or more: 20% discount
- Ten or more: 30% discount

What's your return and refund policy?

We accept returns and refunds on all orders within 60 days of purchase, so you can shop with confidence.

Not happy with your puzzle? Reach out to us and we'll make it right.

How long does shipping take?

Every puzzle is handmade and takes 2-5 days to produce. The average shipping times are:

United States: 5-10 days
Canada: 7-14 days
Australia: 8-20 days
UK & Europe: 8-15 days
Rest of the world: 10-25 days

If you're on a tight timeline, then consider sending the gift of choice with a digital gift card.

Something is wrong with my order!

We're here to help! Reach out and we'll do everything we can to make it right.

Can I schedule my gift card delivery?

Absolutely. You can send your digital gift card to that someone special today, or you can schedule it to arrive on a specific date. Set it, and forget it!

What's the minimum image size?

Our typical minimum image size is 720 x 480 pixels; however, we recommend using the largest resolution that you have.

What's my gift card balance?

You can check your gift card balance on this page.

  • Where's my order?

    Our Track my order page may help.
    Still can't find what you need?
    Our team is here to help.

  • Send us an email

    Monday to Friday
    9am - 5pm PT

    Email: hi@puzzery.com


  • Send us a postcard

    Puzzery Puzzles
    11923 NE Sumner St, STE 309987
    Portland, OR, 97250, USA

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Looking to create your own custom puzzle?

Try our puzzle designer

Still have questions? Let us know.