Help Center

Yes! You have 60 minutes from the time of order to make changes to your shipping address. You must do this via the edit order link in your confirmation email.

If 60 minutes has passed, then please reach out to us right away and we'll do our best to get this updated; however, we cannot guarentee that the shipping address will be able to be updated at that point.

Puzzles arrive around 10 days after purchase. Expect 2-4 additional days during holidays or the December rush. All orders include tracking, and you'll receive email updates when your puzzles are shipped.

Track your package's progress on our tracking page. If you haven't received your package after 21 days, then please reach out and we'll do everything that we can to help.

Yes! We know how frustrating it can be to find a great deal, only to be hit with high shipping costs at checkout. That's why we offer free shipping on all US orders and on multi-puzzle orders to Canada.

We ship our puzzles in their own shipping boxes to ensure maximum protection while on the road (compared to the bubble mailers that most puzzle companies ship their puzzles in)!

We don't currently have any express shipping or production options. If you’re short on time, then consider sending one of our puzzle vouchers. This sends a pre-paid code to the recipient via email, along with a personalized note. You can also schedule when the email is delivered (birthdays, holidays, etc.).

Our facility is based in Colorado, USA and we ship to contiguous USA, Hawaii, and Canada.

We are actively working to also open facilities in Europe and in Canada.

🔔 Subscribe to be notified when new regions launch

Our facility is based in Colorado, USA and we ship to contiguous USA, Hawaii, and Canada.

We are actively working to also open facilities in Europe and in Canada.

🔔 Subscribe to be notified when new regions launch

If you got an email that your package was delivered, but isn't on your doorstep, then we recommend the following:

• Look for alternative locations it could have been dropped (lobby, reception, back entrance, etc.)
  
• If your package hasn't be delivered within 48 hours of the email then please reach out to us and we'll work with you and the shipping company to get this sorted out. Rest assured, you're not alone on this!

We apologize if your puzzle is delayed. During peak times like the holidays, we receive a high volume of orders, which can extend our processing times. Shipping can also be slower due to customs and processing time spikes.

We recommend ordering early to avoid delays, but we cannot guarentee any specific arrival times. Our team works tirelessly, even on weekends, to fulfill orders. If you haven’t received your package after 21 days, then feel free to contact our team below and we’ll do everything that we can to help. Your patience and understanding are greatly appreciated.

Yes. We have bulk order discounts that are automatically applied at checkout based on the quantity of puzzles in the order. Puzzle vouchers are not including in the cart minimums.

Bulk discount by quantity

• 1: 0%
• 2: 5%
• 3: 8%
• 5: 10%
• 25: 12%
• 50: 15%
• 100: 20%
• 250: 25%
• 500: 30%
• 1000: 40%

We also offer bulk direct-to-recipient shipping - more details can be found on our bulk orders page.

Sadly, no. The shipping service that we use for all orders (FedEx Ground) does not support P.O. boxes.

We offer free shipping on all US orders and on multi-puzzle orders to Canada. For single puzzle orders to Canada, there is a flat $20 CAD shipping fee (due to the higher shipping costs).

When you send a puzzle voucher, the recipient will receive an email with a unique discount code. They can use this code to design their own custom puzzle with an image of their choice. You can schedule delivery of the email (birthday, holidays, etc.) and add a personalized note.

The voucher has a fixed value based on the puzzle size you selected. The recipient can apply this value to any puzzle on our site, but they may need to pay the difference for larger puzzles or optional add-ons.

Puzzle vouchers are valid for one year from the date they are sent to your recipient.

Yes, you have two options:

• You can add a custom note to the puzzle box during the design process, or...
• You can send one of our puzzle vouchers. This sends a pre-paid code to the recipient via email, along with a personalized note. You can also schedule when the email is delivered (birthdays, holidays, etc.).

Yes! Our puzzle vouchers better than traditional gift cards. When you send a puzzle voucher, your recipient receives a unique code via email that lets them create their own custom puzzle with any image they choose. You can personalize the experience by adding a custom message and even schedule the delivery date for birthdays, holidays, or any special occasion.

If you don't have their shipping address, then we recommend sending one of our puzzle vouchers. This sends a pre-paid code to the recipient via email, along with a personalized note. You can also schedule when the email is delivered (birthdays, holidays, etc.).

Absolutely. Since our puzzles are often given as gifts, our packing slips don't show prices on them.

Our facility is based in Colorado, USA and we ship to contiguous USA, Hawaii, and Canada.

We are actively working to also open facilities in Europe and in Canada.

🔔 Subscribe to be notified when new regions launch

Yes. Be sure to add your email at checkout, and you'll recieve an email when the order has been marked as delivered. You can also add a custom note during the puzzle design process, if you want to make sure folks know who sent the puzzle.

Our rule of thumb is that each person can solve about 100 pieces per hour. So for example, two people working on a 1000-piece puzzle would likely enjoy around 5 hours of quality puzzle time together.

The higher quality the image, the better. We typically suggest a minimum of 1000px width for our images, but there is no actual minimum size. If you have a small/low resolution image, then using an online image upscaler may help.

If you're not sure if an image is a good fit, then feel free to reach out; we'd be happy to help.

It’s important to only use images that you have the rights to. This means that copyrighted images, logos, and characters are not allowed. Images that promote hate are also not allowed. We take this very seriously and will cancel your order if it is flagged for using unauthorized images. Please be mindful of this when choosing your puzzle image. We reserve the right to cancel any order, without warning.

NSFW images are allowed, as long as you have the consent of any featured person.

Yes, you have two options:

• You can add a custom note to the puzzle box during the design process, or...
• You can send one of our puzzle vouchers. This sends a pre-paid code to the recipient via email, along with a personalized note. You can also schedule when the email is delivered (birthdays, holidays, etc.).

Yes. You can now customize the puzzle box during the design process. You're able to use a custom image for the puzzle box and reference image (in case you're wanting to keep the real puzzle design a secret). You can also add a custom note to the puzzle box itself.

Here are five sources used by many puzzlers across the web:

1. Unsplash
2. Pexels
3. Pixabay
4. Burst
5. Canva

We do not compress your images. That said, our printer can only print up to a 200 DPI resolution, as we print in a single pass (versus multiple layers). We can't provide gallery-grade prints but hope to eventually, as we continue to upgrade our machinery.

Our puzzles feature a durable semi-matte finish on a solid 1.9mm chipboard (the same as other premium puzzles). Perfect for puzzling in any environment.

Our website provider, Shopify, doesn't let us customize some parts of our site so it shows the "default" product image (the dog) instead of your beautiful image. Don't worry, your custom image will still be printed on the puzzle :)

The preview images are just low resolution mockups - they don't match the quality of the actual print file. For reference, we don't compress, reduce, or edit the actual print files that are sent to us in any way (but our printers do have an upper print resolution limit of about 2000 pixels).

We have box designs for both landscape and portrait layouts, so make sure you rotate the design to the correct orientation.

To respect folks privacy, we automatically delete your high-res files after 120 days and never share them. All that remains on servers is the QR code accessible reference image. We do not claim ownership or copyright over your images in any way.

Yes, we allow for not safe for work (NSFW) images. As always, you must have the permission of anyone included in the image, and the rights to use the image.

Our puzzle customizer uses a 1:1.414 aspect ratio, as we're hoping in the near future to have all our puzzles aligned with the A-series sizes, so they'll fit perfectly in frames. We're not there yet, and there is always some cropping around the edges when cutting, but if you're wanting your graphic to match what our puzzle customizer uses (and therefore the least possible amount lost), then that's the aspect ratio to use.

There is always some trimming that happens - this is a limitation of the machinery. Given that, we don't recommend putting anything critical in the red overlay area.

If it's essential that 100% of the image remain, then something some puzzlers do is add a frame outside of the image itself. Here's an example with a square image, for reference.

Yes, for our bulk orders, just include their name and address multiple times in your CSV or CSVs (one row per puzzle). Our system automatically combines them into a single shipment, as long as they are part the same order at checkout.

Absolutely. You can combine multiple and different bulk shipping options in a single cart:

• 50 'single address' puzzles → your office
• 100 'single address' puzzles → your second office
• 25 'multi-recipient' puzzles → different recipients

Total: 175 puzzles, with appropriate, maximum discounts applied to each group (150 single address, and 25 multi-recipient puzzles).

For single-address orders: Tracking goes to the email used at checkout.

For multi-recipient orders: You control this with the "Send emails to recipients" checkbox during upload.

• ✅ Checked + email provided: Recipient gets tracking updates (puzzle preview shown as a gift box to preserve surprise)
• ❌ Unchecked or no email: Updates don't get sent

If you need tracking information for all multi-recipient orders, please reach out to our support team - we can send this information once everything is shipped. We're working on a way to make this accessible without needing to reach out.

Yes, all bulk order confirmation and tracking emails show a wrapped gift image instead of your puzzle design - the final design stays a surprise until they recieve their puzzle.

Each CSV upload supports up to 1,000 recipients. Need more? Simply add multiple bulk orders to your cart - you can mix single-address, multi-recipient, and even our standard products in one checkout.

Use [first_name] and [last_name] in your custom note. For example:

• "Happy Holidays, [first_name]!"
• "Crafted for [first_name] [last_name]"

Each box will be automatically personalized using the names from your CSV.

Upload each design as a separate line item in the same order. Each "row" in your cart is its own puzzle design/size combination. You can have as many different designs as you need in a single checkout - they all contribute to your bulk discount tiers.

Example cart:

• Row 1: Design A, 200-piece, 20 recipients
• Row 2: Design B, 200-piece, 15 recipients
• Row 3: Design C, 500-piece, 30 recipients

Total: 65 puzzles in one order with appropriate discounts applied.

Yes, if Jane Doe appears in CSV #1 and CSV #2 (same address), then we automatically combine them into one shipment. This works even across different puzzle sizes in the same order.

Scenario 1: I want to send 50 puzzles to my office and 100 different puzzles to individual clients

1. Add first design to cart, select "Single Address" → upload CSV with 50 rows (or use quantity selector for non-personalized)
2. Add second design to cart, select "Multi-Recipient" → upload CSV with 100 recipient addresses
3. Checkout once

Result: Your office gets 50 puzzles (single address discount applied to these), 100 clients each get 1 puzzle (multi-recipient discount applied to these), all in one payment.

---

Scenario 2: I need 3 different designs/sizes going to the same 25 people (3 puzzles each)

1. Upload Design A, 200-piece → CSV with the same 25 recipients
2. Upload Design B, 200-piece → CSV with the same 25 recipients
3. Upload Design C, 500-piece → CSV with the same 25 recipients
4. Checkout once

Result: 25 orders, 75 puzzles total (multi-recipient discount applied)

---

Scenario 3: Same design to 20 people, but 3 of them should get a second puzzle as well (for their partners).

Create a CSV with 23 rows total:
- 20 rows: Single recipients (once each)
- 3 recipients: The 3 repeat recipients are listed again

Our system automatically combines duplicates into single shipments with multiple puzzles.

Yes, we can ship puzzles to individual recipients across the US, and this is fully self-serve now. We have all the details on our Bulk orders page.

Yes, but only for 1000+ quantity orders. For standard orders, use our self-serve customizer to replace our logo with yours (a small Puzzery notice remains on the side; shipping boxes are unbranded). Don't forget to also check out our bulk order options.

We offer free shipping on all US orders and on multi-puzzle orders to Canada. For single puzzle orders to Canada, there is a flat $20 CAD shipping fee (due to the higher shipping costs).

Yes, replace our logo with yours using our self-serve customizer (a small Puzzery notice remains on the side; shipping boxes are unbranded). We only offer fully white-label puzzles for large orders.

Yes, you can resell our puzzles in your shop, online, or at events. Replace our logo with yours using our customizer (a small Puzzery notice remains on the side; shipping boxes are unbranded).

Not currently. You can replace our logo with yours using our self-serve customizer (a small Puzzery notice remains on the side; shipping boxes are unbranded).

While many others require a sign up for wholesale pricing, we've made it available to all automatically based on the number of puzzles in your order. If you want 500 puzzles for yourself, who are we to judge?

Yes. We have bulk order discounts that are automatically applied at checkout based on the quantity of puzzles in the order. Puzzle vouchers are not including in the cart minimums.

Bulk discount by quantity

• 1: 0%
• 2: 5%
• 3: 8%
• 5: 10%
• 25: 12%
• 50: 15%
• 100: 20%
• 250: 25%
• 500: 30%
• 1000: 40%

We also offer bulk direct-to-recipient shipping - more details can be found on our bulk orders page.

Anyone who wants to join our community is welcome to apply - we are looking for folks who love to puzzle, regardless of following size. Whether you are a part-time puzzler, a blog writer, or a social media all-star, we'd love for you to sign up (it's quick and painless, we promise)!

By joining our affiliate program, you’ll receive:

• A custom branded link that you can use
• A custom discount code for your followers
• Commissions on new customer sales

As you sell more, we'll provide things like free gifts, and more ways to work together. We also occasionally temporaily increase the commision amount for special events - we'll be sure to email when we do!

As long as they visited your link or applied your code in the last 14 days, the sale will be attributes to you, unless a different affiliate referral is applied during that time. We rely on Shopify Collabs software to attribute sales. Commissions are earned for new customers only, and only for our custom jigsaw puzzle product.

We don't allow users to share their affiliate / discount code on discount code sites. Our software (Shopify Collabs) looks for code leaks across popular discount sites, and if your code is found, then your partnership (and payouts) will be put on pause immediately. Your codes should only be shared on your content.

Commissions are earned for new customers only, and only for our custom jigsaw puzzle product. Puzzle vouchers and bulk orders are not eligible.

Yes, you can resell our puzzles in your shop, online, or at events. Replace our logo with yours using our customizer (a small Puzzery notice remains on the side; shipping boxes are unbranded).

Not currently. You can replace our logo with yours using our self-serve customizer (a small Puzzery notice remains on the side; shipping boxes are unbranded).

Yes. We have bulk order discounts that are automatically applied at checkout based on the quantity of puzzles in the order. Puzzle vouchers are not including in the cart minimums.

Bulk discount by quantity

• 1: 0%
• 2: 5%
• 3: 8%
• 5: 10%
• 25: 12%
• 50: 15%
• 100: 20%
• 250: 25%
• 500: 30%
• 1000: 40%

We also offer bulk direct-to-recipient shipping - more details can be found on our bulk orders page.

Yes, but only for 1000+ quantity orders. For standard orders, use our self-serve customizer to replace our logo with yours (a small Puzzery notice remains on the side; shipping boxes are unbranded). Don't forget to also check out our bulk order options.

Yes, replace our logo with yours using our self-serve customizer (a small Puzzery notice remains on the side; shipping boxes are unbranded). We only offer fully white-label puzzles for large orders.

Yes! You have 60 minutes from the time of order to make changes to your shipping address. You must do this via the edit order link in your confirmation email.

If 60 minutes has passed, then please reach out to us right away and we'll do our best to get this updated; however, we cannot guarentee that the shipping address will be able to be updated at that point.

Yes! You have 60 minutes from time of order to make edits or to cancel your order (for a store credit refund). To do this, you must use the edit order link in your confirmation email (we cannot do this for you).

After the 60 minute window is over, your order cannot be cancelled. If you need to update the shipping address after that point, then please reach out to us right away and we'll do our best to get this updated; however, we cannot guarentee that the shipping address will be able to be updated at that point.

We apologize if your puzzle is delayed. During peak times like the holidays, we receive a high volume of orders, which can extend our processing times. Shipping can also be slower due to customs and processing time spikes.

We recommend ordering early to avoid delays, but we cannot guarentee any specific arrival times. Our team works tirelessly, even on weekends, to fulfill orders. If you haven’t received your package after 21 days, then feel free to contact our team below and we’ll do everything that we can to help. Your patience and understanding are greatly appreciated.

First, I'm sorry that your puzzle arrived damaged. Please reach out to us right away by clicking the 'Get more help' button below, and be sure to attach photos of the damage. Rest assured we've got your back and we'll do our best to make things right.

If you got an email that your package was delivered, but isn't on your doorstep, then we recommend the following:

• Look for alternative locations it could have been dropped (lobby, reception, back entrance, etc.)
  
• If your package hasn't be delivered within 48 hours of the email then please reach out to us and we'll work with you and the shipping company to get this sorted out. Rest assured, you're not alone on this!

Our website provider, Shopify, doesn't let us customize some parts of our site so it shows the "default" product image (the dog) instead of your beautiful image. Don't worry, your custom image will still be printed on the puzzle :)

We have plans to open facilities in Canada and Europe, but sadly don't have a firm timeline. If you want to be notified when we launch new shipping destinations, then please subscribe to our newsletter.

You can opt out by heading here and filling out your email. This will complete your CCPA opt-out.

To respect folks privacy, we automatically delete your high-res files after 120 days and never share them. All that remains on servers is the QR code accessible reference image. We do not claim ownership or copyright over your images in any way.

Our puzzles are made in our new Colorado facility, but the headquarter business address for the company is actually located in Victoria, Canada (as that's where my wife and I live). We may update this address to our Colorado site in the future, but currently we're required to list what's on our original incorporation documents.

Add-on modifiers are applied while the puzzle is being made, and you have to be logged in to the related account. Login (using the icon near the cart), and then try to creating your puzzles again. If you still don't see the adjusted price, reach out to our support team for help.